Hey there! Remember the last time you reached out to a company and got a robotic reply? Yeah, we hate that too. At coollenn, things are different. Our founder, Lenn, still personally replies to emails—crazy, right? It’s a tradition we’ve kept since day one, and honestly, it’s led to some of our best product ideas.
Whether you’ve got a question, a suggestion, or just want to chat about that one product you’re obsessed with (we get it), we’re all ears. Fun fact: Our top-selling item last year? It started as a customer’s offhand comment in an email. So, don’t hold back—your thoughts might just shape our next big thing.
P.S. Need help ASAP? Skip the form and just call. Our team’s got a thing for solving problems over coffee—literally. Ask about Dave’s infamous latte art while you’re at it.
Okay, real talk: We could’ve slapped up a basic contact form and called it a day. But where’s the fun in that? Every message you send gets read by a human (usually Lenn or Sarah from customer care), and we genuinely use your feedback to tweak things. Like last month? Someone complained about our checkout flow, and—boom—we redesigned it in a week. Try that with a faceless corporation.
"I emailed about a damaged package at 3 AM expecting nothing. Woke up to a shipping confirmation for a free replacement. Mind. Blown." — Jamie R., loyal since 2022
