You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. You will receive a confirmation email once your cancellation has been successfully processed.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Approved refunds will be processed within 3-5 business days after we receive and inspect your returned item. The refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account, as processing times vary by financial institution.
Shipping costs are non-refundable unless the return is due to our error. If you received a gift and would like to return it, we will issue a refund in the form of store credit to the original purchaser.
Partial refunds may be granted in certain circumstances, such as if only part of your order is returned or if the returned item shows signs of use or damage not consistent with our return policy.
If you have not received your refund within 10 business days of our approval notification, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order details and we will investigate the matter. We may require additional information from you to resolve the issue, such as proof of return shipment or bank statements showing the refund has not been processed.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!
Company Name: coollenn
Address: 6800 West, Bell, Road
Email: [email protected]
Phone: +1 654-563-7422
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM (local time), excluding major holidays. We strive to respond to all inquiries within 24 business hours.
