At COOLLENN, we take pride in delivering your carefully curated fashion and accessory selections with efficiency and care. Our team processes orders with meticulous attention to detail, ensuring that every item—from delicate jewelry to statement footwear—is packaged securely to maintain its pristine condition during transit. We partner with trusted logistics providers to offer reliable shipping solutions tailored to your needs.

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Delivery timelines vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs clearance. Seasonal demand or unforeseen carrier delays could occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.

We offer the following shipping options:

Standard Shipping (10–15 Business Days): $15 for orders totaling $0–$60.
Free Table Rate Shipping (5–10 Business Days): Applies to orders of $60 or more (up to $9,999).

All costs are displayed in USD during checkout. Promotional periods may occasionally include waived shipping fees—check our homepage for updates.

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with restrictive import policies (e.g., certain territories in the Middle East or Africa) may not be eligible for delivery. During checkout, enter your address to confirm availability. For inquiries about unlisted destinations, contact [email protected].

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its progress. For consolidated shipments, individual tracking updates may appear sequentially. If your tracking information hasn’t updated within 48 hours of shipment, check your spam folder or reach out to our support team for assistance.

While rare, delays can occur due to weather, customs inspections, or carrier errors. If your package exceeds the estimated delivery window by more than 5 business days, contact us at [email protected] with your order number. For lost shipments, we’ll initiate a trace process with the carrier and either resend your items or issue a refund upon investigation.

International orders may be subject to customs fees, taxes, or import duties determined by your local authorities. These charges are the customer’s responsibility and are not included in your order total. We declare all packages with accurate product descriptions and values to comply with regulations. For guidance on potential fees, consult your country’s customs office before placing an order.