Welcome to www.coollenn.shop (the "Site"), operated by COOLLENN. We specialize in curated fashion collections including women's footwear, apparel, and accessories such as jewelry and handbags. By accessing or using our Site, you agree to comply with these Terms of Service ("Terms"). If you disagree with any part, please discontinue use immediately.
To purchase products, you may need to create an account. You agree to:
We reserve the right to suspend accounts violating these Terms or engaging in fraudulent behavior.
We strive for accurate product descriptions and imagery, but minor variations may occur due to screen settings or handmade nature of certain items (e.g., jewelry). All apparel and footwear are designed for standard sizing.
Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to cancel orders for reasons including inventory discrepancies or pricing errors.
Payment: We accept major credit cards and PayPal. Transactions are processed through PCI-compliant gateways.
Shipping: Orders typically process within 3-5 business days. Delivery times vary by destination.
Returns: Unused, unworn items in original packaging may be returned within 30 days of delivery. Final sale items (e.g., pierced earrings) are non-returnable for hygiene reasons. Customers bear return shipping costs unless the return is due to our error.
All Site content (logos, product designs, imagery) is our exclusive property or licensed to us. Unauthorized use of any materials constitutes infringement. For fashion items incorporating third-party designs (e.g., licensed prints), additional copyright protections may apply.
General Products: We disclaim all warranties except those required by law. Our liability for defective products is limited to replacement or refund.
Jewelry: While we use quality materials, prolonged exposure to moisture or chemicals may affect finishes. We are not liable for allergic reactions to metals.
Footwear: Heel heights and materials are as described, but individual comfort may vary based on usage.
Apparel: Colors may fade with washing. Follow care instructions to maintain garment integrity.
These Terms shall be governed by the laws of the jurisdiction where our company is registered. Any disputes shall first attempt resolution through good-faith negotiations. If unresolved, either party may pursue claims in competent courts.
For questions regarding these Terms, contact us at [email protected]. These Terms remain effective until revised by us.
